Gorgias: A Comprehensive Help Desk Experience for E-commerce Stores
Gorgias is a mobile application that provides a complete help desk experience for E-commerce stores. Developed by Gorgias Inc., this free app allows users to manage conversations from email, live chat, phone, and social media in one unified helpdesk. It offers a true all-in-one helpdesk experience, so users can streamline their support tickets and save both time and money.
With Gorgias, you can provide customer service on every CRM channel. The app allows you to see the full customer live chat and message history across different channels in one view. It also supports multiple stores, so you can provide support for all your E-commerce stores in one place.
Gorgias offers a range of features to cut customer support time in half. You can respond instantly with live chat, see customer support details and orders right next to the ticket, and respond in one click using pre-made templates. The app also allows you to use Macros to pre-fill answers with variables like order status, shipping date, etc.
Overall, Gorgias is an excellent help desk solution for E-commerce stores. It is widely used by top Shopify and Magento stores to reduce ticket first response time and increase the efficiency of their customer support teams.
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